When you get the call

When we call you, we will tell you that there is a donor available. Keep in mind that this does not mean you will 100% receive the operation. However, keep in mind that you must be prepared to travel to the ward at short notice. Here are the ‘do’s’ and ‘don’t’s’ for when you receive the call.


Wait until the operation is definitely going ahead before you inform friends! Whoever is staying with you will have time to call your nearest dearest during your operation.

If you are not ‘local’ and are travelling from further afield you will be staying in our flats after your recovery on the ward. You might want to pack essential items for self-catering such as washing up liquid and tinned food as this will reduce the amount of money you will spend on your stay.


Don’t panic! Keep a clear head and breathe a sigh of relief. The wait is nearly over. The process may seem rushed but that is only because we want to give you your transplant and have you back on your feet as soon as possible. Your friend or spouse is welcome to stay with you to keep you company.

Don’t ring too many friends to tell them about your transplant before you come to Heartwood. There is always the unfortunate possibility that the heart donated to you may be unsuitable for a transplant and you may be sent home while we wait for another.